How to Continue a Chatbot Flow without a User Action

You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

Continuing Your Flow

When planning a flow scenario, please note that if you continue the flow using this connector, you will not be able to use quick reply buttons.

To connect elements, drag a line from the first element near the “Continue” point to the element you want to connect.

Adding the "Pause" Element

You can also add "Pause" element between other elements to set the time and conditions for sending the next message. You can choose the time for sending the message: in minutes, hours, or days.

Enter Time Duration

You can choose to pause in between using the "Time period" option or until a specific time using the "Till date" or "Till Time" option.

Telegram allow you to send a message after a delay of several days, at the exact time you choose. However, Facebook, WhatsApp and Instagram only allow you to delay a scheduled message 24 hours from the time the previous message was sent.

Time Period

Select the "Time period" option and set a pause between sending flow elements from 1 minute to 24 hours. Use it in a flow, for example, to warm up a client. After the specified time, the next message will be sent.

Till Date

The "Till date" option is only available for Telegram and Viber chatbots.

If you select a pause of more than 1 day between elements, you can set the time at which the message will be sent. The system considers the next day any time after 00:00 according to the time zone set in the settings of your personal account.

For Viber and Telegram chatbots, you can add a dynamic pause to the necessary variable date and specify the offset. Useful for cases when, for example, a user is asked for a meeting time, and you need to send a notification 2 hours before it. To do this, select the “Add value offset” checkbox, and enter values ​​in minutes, hours, or days using the "+" or "-" buttons.

Till Time

Also, you can select "Till date" or "Till time" and set a delay until a particular time. For example, you can use this option to indicate business hours or promotion hours.

Select Condition to Continue Your Flow

You can also choose a condition for sending the message:

Always - the message will be sent regardless of the subscriber's actions.

If inactive - the message will only be sent if the subscriber did not take any action before the element execution time (i.e. if they haven’t written a message and called a standard flow or a custom flow by keyword, clicked a button in previous messages, followed an additional flow branch scenario, and so on).

Last Updated: 27.07.2023